Creating Additional Sites in VoiceConsole On Prem Deployments for Multiple Site Implementations

This section applies only to a VoiceConsole On Prem deployment.

In order to support multiple site implementations, several steps need to be taken within both VoiceConsole On Prem deployment and VoiceCheck. The VoiceConsole On Prem deployment steps are documented below and must be performed first. See Creating Additional Sites in VoiceCheck for Multiple Site Implementations for the VoiceCheck steps.

The steps you must perform to create additional sites in VoiceConsole On Prem deployment when VoiceCheck is also implemented are:

  • Create site-specific task files for each site.
  • Create a new site in VoiceConsole On Prem deployment.
  • Create a site-specific user in VoiceConsole On Prem deployment.
  • Migrate operators from an existing VoiceConsole database.
  • Import a task to the new site.
  • Create a task package for the new site.
  • Create a device profile for the new site.

Each step is described in the following subsections.

You must verify that your license supports the number of operators you are adding.

Creating Sites

  1. Log into VoiceConsole On Prem deployment as an administrator. 

  2. In the Administration section, click Sites.

  3. Under Site Actions, select Create new site.
    The Create Site page opens.
  4. Enter the site-specific information for the new site.
  5. Click Create site.

Creating Site-Specific Task Files

For each site being used, a site-specific task file must be created.

  1. Navigate to the task directory in the Vocollect Tasks directory, and highlight the task zip file in use.
  2. Create a copy of this file (being used in production), and rename it with a meaningful name for each new site to be created.
  3. Open the first of the newly created task zip files. Within the zip file, the tasksite.txt file needs to be renamed to "point" to the new site. Initially, all of the tasks have a tasksite.txt file that specifies "DEFAULT".
  4. To change the tasksite.txt file, extract the contents of each newly created zip file to a working directory. Open the tasksite.txt file.
  5. Edit the tasksite.txt file, and change the word "DEFAULT" to the name of the new site. In the example below, the site is named VAL.
  6. Repeat this process for all of the sites that were created.

Creating a Site-Specific User for the Site

You need to create a site-specific administrator who can only view the site to which they are assigned.

  1. Click the Administration tab, and select the newly created site from Site Information.
  2. Under Administration, click Users.
  3. Under User Actions, click Create new user.
    The Create User page opens.
  4. Enter the name (username) and password for the new site administrator.
  5. Select Administrator in the Roles field for the user.
  6. Select the one site to which they are granted access in the Sites field.
  7. Click Create user.

Migrating Operators from an Existing VoiceConsole Database

If implementing a new system, you may not need to perform the steps in this section. The steps below show how to migrate operator templates from an existing VoiceConsole On Prem deployment implementation.

  1. To move operators from one site to another, click the Operator Management tab.
  2. Under Navigation, click Operators.
  3. On the View Operators page, select the operators that you want to move.
  4. Under Operator Actions, select Move Operators > Move/Add selected operators to a site.
  5. From the Destination Site drop-down list in the Move/Add selected operators to site window, select the newly created site.
  6. Select Move the Operator to the selected site.
  7. Click OK.
  8. Confirm that the operators appear in the new site by switching the Site Information drop down list.

Importing a Task to the New Site

  1. Click the Device Management tab.
  2. Under Task Actions, select Import Task.
    The Select Task File page opens.
  3. Select Task File (*.vad, *.zip, *.tas).
  4. Click Browse to navigate to and open the file containing the updated tasksite.txt file you created.
  5. Click Next.
    The application analyzes the selected file to determine which files must be imported for the task to function properly.
    The Select Task Components page opens, and the appropriate files are displayed in the bottom section of that page.
  6. Give the task a meaningful name.
  7. Click Next.
    The Select Sites page opens.
  8. Select the sites at which this task is to be available.

    VoiceConsole On Prem deployment does not prevent you from selecting a site that differs from the site names in the tasksite.txt file; make sure that the correct task and site combination is chosen in this process.

  9. Click Import Task.

Creating a Task Package for the New Site

  1. Under Navigation, click Task Packages.
  2. Under Task Package Actions, select Create new task package.
    The Select Task page opens.
  3. Create the task package as normal, by providing information in the fields on this page.
  4. Click Create Task Package.

Every task package requires that the advanced settings be specified for each new site. Honeywell recommends that these settings be saved in a separate text document and then pasted in the advanced settings box at the time of creating the new task package.

Creating a Device Profile for the New Site

  1. Click the Device Management tab.
  2. Under Navigation, click Device Profiles.
  3. Under Device Profile Actions, select Create new device profile.
  4. On the Select VoiceClient page, enter a meaningful name for the device profile in the Profile Name field.
  5. Select the appropriate version of VoiceClient from the drop-down list, and click Next.
  6. On the Select Configuration Source page, click Next.
  7. On the Configure Profile page, enter the applicable settings for wireless security on the Network Configuration and Advanced Settings tabs.
  8. Click Finish.